Refund policy

 

If you have changed your mind and wish to cancel your order Exmoor National Park Authority operates a 'no questions asked' returns policy. This policy is in accordance with consumer contracts distance selling regulations. You have the legal right to cancel your order within 14 working days of placing it with us.

If for any reason you are not delighted with your purchase, you can return it unused and in the original packaging for a full refund or replacement. Your statutory rights will not be affected. If you need to return an item please be aware that until we receive the goods you are returning, they are your responsibility. For your protection and peace of mind, we recommend you use a recorded delivery service to return things.  You can also return your item to any Exmoor National Park Centre.

Goods must be returned at your cost (unless faulty or the incorrect goods were received). If the item has been damaged, used or is not returned in its original packaging, we reserve the right to withhold a percentage of the refund value if the item needs to be reduced in price for resale.

We do our best to send you top quality products in excellent condition. We also do our utmost to package and protect your order, so that it doesn’t get damaged on its way to you. However, if you do have a problem, here is what to do:

Incorrect Goods

If you have received something you hadn’t ordered, or there is something missing from your order, please contact us within 14 days informing us of the problem and we will advise what to do. Please make sure you keep the item in its original condition until we have advised what to do.

Non-Arrival of Goods

In very rare cases parcels do go missing in transit. Be aware that at peak times postal services can be slower than expected. If your order does not arrive within ten days of our despatch date, please contact us and we will investigate.

Damaged In-Transit

If your purchase is damaged in transit, please contact us within 14 days informing us of the problem and we will advise what to do. Please do not send the item(s) back without contacting us first.

Damaged or Defective Goods

If you receive a product that is defective, please contact us within 14 days informing us of the problem and we will advise what to do. Please do not send the item(s) back without contacting us first.

Cancellation

Should you change your mind about your order, ENPA operates a 'no questions asked' returns policy. This policy is in accordance with consumer contracts distance selling regulations. you have the legal right to cancel your order within 14 working days of placing your order. To cancel an order, please contact us using the details above with details of the order you are cancelling. A postal charge may be made if the cancellation is done after the order or a part of the order has been despatched.

Return or Exchange

Extended returns for Christmas gifts – any item purchased through ENPA Shop from 1st October to 24th December of one year is eligible for exchange or refund until 24th January the following year.