Shipping policy

Delivery Charges

Delivery charges are calculated based on your order value:

Sale Price	Postage Charge
£0.00 - £2.00	£2.00
£2.01 - £10.00	£4.00
£10.01 - £25.00	£5.00
£25.01 - £50.00	£6.00
Over £50.00	FREE

 

 

UK Customers

How long will my order take?

We aim to despatch orders within 4 working days of receipt of your order – this may be slightly longer during peak periods. Most orders will be despatched faster than this, please contact our team at shop@exmoor-nationalpark.gov.uk for further information if required.

If an item is out of stock when the order is received and due in within the next 5 working days, we will hold all your order and send the items together. If any item is delayed beyond this time, we will send the items in stock. We will notify you of any delay.

Orders should be delivered within 5 working days of despatch (this could be longer during peak periods such as in December).

If you require your item to be delivered quickly please telephone our online retail team, (01598) 752509 or email shopadmin@exmoor-nationalpark.gov.uk, we may be able to help.

What if my Order hasn’t arrived?

In very rare cases a parcel might go astray. If your order has been despatched but does not arrive within 5 working days, please contact our online sales team and we will investigate for you. Do remember postal and delivery services can be slower in peak times such as Christmas.

How will my order be sent?

We despatch most orders with Royal Mail but may also use alternative parcel couriers. Some of these services could require a signature.

Overseas customers:

We are very sorry; we are currently unable to arrange delivery outside of the UK.

We are keeping this under constant review and will introduce overseas delivery as soon as we are able to. Thank you for your understanding.